Refunds and Shipping
We inspect all items prior to shipping and guarantee all items to be free from manufacturer's defects. We wish to has 100% customer satisfaction.
14-DAYS RETURN Protection
Buyer can return the item with 14 days after item received. Buyer will responsible for shipping the item back to our store.
Sometimes a return is inevitable and we accept appropriate returns and have set up a few guidelines to assure that returns are handled properly and fairly:
For returns, please send us an email at firstname.lastname@example.org by specifying your name and order number in the first instance.
The Customer is responsible for all shipping and handling charges for product return. If we consider that the problem with the item is our responsibility (i.e. mistake on the requested model) will provide 100% full refund.
All requests for returns due to mistaken shipments must be approved by us within Three working days of receipt of notification.
Merchandise must be in new condition, you can open it, but don't make it dirty or altered.
No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you may request damages from the shipping company.
We will dispatch your package within 2-4business days when we received your payment.All the orders will be shipped by via fast and trackable shipping services.The tracking number will be sended to your register e-mail on our store.
All the orders are free shipping! Shipped by normal airmail,via fast and trackable shipping services. Average delivery 15 to 20 business days.
When the package leave our warehouse(we need 3-5 days to process your products, and then the Average delivery time is below:
Pillow cases: It will be delivered in about 20 days.
Pillow core: Affected by the COVID-19, the logistics time will be extended, may exceed 30 days.
The above delivery time is the average delivery time, sometimes there are unexpected situations that lead to out of delivery time. If the time is exceeded, from the 30th day of package shipment, we will refund 2 US dollars as compensation for each day, until your package arrives. The compensation amount will not exceed the total amount of the order.
We accept paypal as default payment. Paypal is one of the most secure payment method, and it will protect both sellers and buyers in the transaction.